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Frequently Asked Questions
Ordering
Security and privacy
General questions
Product-Specific FAQs
PLM Series Air Conditioners
NanoMax Air Conditioners
AL Series Air Conditioners
Air Purifiers
Amcor Duo Ductless Mini-Split Air Conditioners
Dehumidifiers
AMCOR Navigation GPS
Ordering
- Can I order by telephone?
To order parts and accessories, click here to visit our online store for parts and accessories, or please call us at 1-866-361-2233 and we will be happy to take your order or answer any questions that you have. You'll be asked for the item numbers that are of interest to you, so it will be helpful to have those product numbers or descriptions on hand.
- Can I order over a secure internet connection?
Yes. This is the easiest and quickest way to order. Our website
uses 128-bit encryption to secure every purchase. For your
additional safety, your credit card is never saved in the
amcorgroupusa.com system.
- Can I order if I'm outside the U.S.?
At this time, we can only accept online orders that have a U.S.
billing address and ship to a U.S. address. However, please
feel free to call our office if you would like to place an order
with a non- US billing address.
- How do I add/make changes to the quantity of an item in my
shopping cart?
Once you find an item that you like,
click on "Add to Basket".
The item will stay in your shopping cart until you're ready to
check out. You can add as many items to your shopping cart as
you like. To make changes to quantities, adjust the quantity
and hit the "Update" button. To empty your shopping cart
completely, hit the "Empty" button.
- Do I have to have a credit card or a debit card? Which credit/debit
cards do you accept?
When placing an order, you must use either a credit card. We
accept American Express, MasterCard and Visa.
- How do I change my order?
Once you submit an order over the internet, your order is
immediately processed. In some cases, we may be able to change
your order if you call us within an hour of your order. Please
call us at 1-866-361-2233 if you have any questions.
- How do I go about making a return?
Please contact the retailer where you purchased your unit to find out what their specific return policy is.
Security and Privacy Policy
- Is your website secure?
Yes - Amcor, Inc. implements industry standard security policies
to protect you while you shop. We work to protect the security of
your information during transmission by using Authorize.net to
facilitate our credit card transactions. Authorize.net processes
the credit cards, so Amcor, Inc. will NEVER see your credit card
number. Authorize.net protects your privacy and information by
using Secure Sockets Layer (SSL) software, which encrypts
information you input. It is important for you to protect
against unauthorized access to your password and to your
computer. Be sure to sign off when finished using a shared computer.
- What is your Privacy Policy?
Amcor, Inc. does not require you to submit personal information
for general use of our website. By "personal information" we
mean any information that would personally identify you, including
your name, age, address, telephone number, and email address.
Our web server automatically logs information relative to each
visitor's domain or access provider, but does not recognize or
log individual email addresses. The website access statistics are
collected and analyzed to determine how many visitors our website
receives, what pages are being accessed, and how often. These
statistics provide us with useful information about the performance
of our website, and do not contain any personal information related
to our visitors. By using the Amcor, Inc. website, you agree to the
terms of our privacy policy. If you do not agree with the terms of
our privacy policy as stated here, please do not use our website.
Please contact us for any questions or concerns related to our privacy
policy.
General Questions
- Who do I call or email if I have a question?
Please call us at 1-866-361-2233 with any questions. Our office is
open from 9:00 am - 5:00 pm (Eastern Time), Monday through Friday.
We will be happy to help you with product choices and special
orders. Or, if you'd prefer to send us an email, please send your
questions to info@amcorgroupusa.com.
Rebate Disclaimer
- Amcor will only honor rebates on products sold through authorized distributors/dealers. Rebate is not applicable on closeouts/discontinued items.
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