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Products - Frequently Asked Questions
Dehumidifiers
- Who do I contact if I have a question about my product?
Please review our FAQ's below - if you still have an inquiry, please do not hesitate to contact us at 1 (866) 361-2233.
- How can I order replacement parts/accessories for my unit?
Please click here
to shop for replacement parts/accessories. Be sure to have the model
number of your unit available - please refer to the back of your unit
for the model number.
- My unit does nothing. What should I do?
- Make sure outlet works and the transformer is pushed firmly and completely into the outlet.
- Be sure the unit is on.
- Check to see if the breaker was tripped. If so, reset the breaker.
- Ambient Temperature is above 122 degrees F or below 32 degrees F. Unit will restart after shutting off for 3 minutes.
- Is the LCD light flashing?
This is an indicator that your internal water tank is full - drain the unit.
- Poor airflow in the room?
- Make sure there are no curtains, blinds or furniture blocking the front or back of unit.
- Clean the filter if the air filter is dirty.
- Note- For the AHD-45E and AHD-65E, after prolonged usage, the condensor coils behind the filter may develop a residue buildup. Unless cleaned regularly with a soft brush, this residue will harden and may require a special cleaning by a refrigerator/air-conditioning service man.
- Is the Humidity lower than the room Humidity?
Set the Humidity higher.
- Unsatisfactory Dehumidification?
- When unit is first installed, allow at least 3 or 4 days to remove the moisture from the room to maintain desired dryness.
- Check with the dealer that the model is suitable for room size and moisture level.
- Adjust the controls according to instructions.
- Check to see if all openings are closed tightly.
- Install the dehumidifier away from the moisture laden air generated by the dryer. Dryer should be vented to the outside.
- Unit will not operate correctly if the room temperature is below 60 degrees F.
- How can I get a copy of the instruction book (owner's manual) for my unit?
Please click here to download your
instruction book (owner's manual),
- How can I order replacement parts/accessories for my unit?
Please click here
to shop for replacement
parts/accessories. Be sure to have the model number of your unit
available - please refer to the back of your unit for the model number.
The following are additional FAQ's for the AD 400E unit only:
- Is the Alarm indicator on?
The condensation discharge hose is not positioned correctly or is bent. Check to see if the hose is positioned correctly. Disconnect and reconnect the appliance.
- Is the Defrost Light on?
- Check if temperature is above 41 degrees F. If not and the light is still on, stop the unit. Temperature is too low.
- Air filter may be dirty and need cleaning.
- Clean the Air Inlet/Outlet grills if dirty.
- Unit can be restarted after it defrosts.
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