Amcor - Product FAQs

Powering Off Your System:
For this device, there is no reset button. However, you may simply turn off and turn on by pressing the Power On/Off button on the side.

If your device does not respond after power off and power on, you can use the following steps to perform a "hard reset."

*Note: Date/time, language, and volume settings restore to the default values when you perform a hard reset.
1. Disconnect all cable, including the AC adapter, from you device.
2. Press Power On/Off button on the left side.
3. Wait 1 minute and then press Power On/Off back to the ON.
4. Your device turns on and displays the initial start up screen. Restore all settings manually by following the guide set in your Owner's Manual.
Power does not turn on when using battery power:
The remaining battery power may be too low to run your device. Connect the AC Adapter (optional) to your device and to AC power or connect the car charger to the unit and to the car cigarette lighter socket... Then turn on your device.
Screen is off:
If the screen does not respond even after you press the power button, try the following order until the problem is solved:
- Connect the AC adapter (optional) to your device and to external AC power.
- Turn off and turn on your system
- Connect the car charger to the unit and to your car cigatette lighter socket.
Screen responds slowly:
Make sure your device is not running out of battery power. If the problem still exists, reset your system by shutting down and turn on your system.
Screen freezes:
Power off your system.
When there are no signals available, consider the following:
- Make sure that the GPS atenna has a clear view of the sky.
- Note that the GPS reception can be affected by:
  - Bad weather
  - Dense overhead obstacles (e.g. trees and tall buildings)
  - Other wireless device in the car
  - Reflective car window tint and heated screens.
Take good care of your device will ensure trouble-free operation and reduce the risk of damage to your device.
- Keep your device away from excessive moisture and extreme temperatures.
- Avoid exposing your devise to direct sunlight so strong ultraviolet light for extended periods of time
- Do not place anything on top of your device or drop objects on your device.
- Do not drop your device or subject it to server shock.
- Do not subject your device to sudden temperature changes. This could cause moisture and condensation build up inside the unit, which could damage your device. In the event of moisture or condensation, allow the device to dry out completely befor use.
- Take care not to sit on the device. We advise not to carry the device in your back pocket for this reason.
- The screen surface can be easily scratched. Use only the stylus to tap on the screen. Avoid touching it with your fingers, pens, pencils, or any sharp objects. Non adhesivegeneric screen protectors designed specifically for use on portable devices with LCD panels may be used to help protect the screen from minor scratches.
- Never clean your devise with it powered on. Use a soft, lint-free cloth moistened with water to wipe the screen and the exterior of your device.
- Do not use paper towels to clean the screen.
- Never attempt to disassemble, repair or make any modification to your device. Disassembly, modification or any attempt at repair could cause damage to your device and even bodily injury or property damage will void any warranty.
- Do not store or carry flammable liquids, gases or explosive materials in the same compartment as your device, its parts or accessories.
How long is the battery life on the unit?
3-4 Hours on a full charge
How long does it take to charge the unit?
A completely dead unit will fully charge in about 1-1 ½ hours.
After I turn the unit on, how long should it take for it to acquire satellites and be able to start to navigate?
It may take 1-2 minutes after you start the unit for it to “see” any satellites and therefore begin to navigate. This is especially true if the unit has been turned off, then moved any significant distance and then turned on again. This is common when you travel by plane somewhere and then turn the unit on in a different state.
Do I have to mount the unit on the windshield or dashboard?
Yes, the units need a clear view of the sky. If the unit is mounting somewhere inside the vehicle without a view to the sky it will not receive any satellite signals and will not be able to pinpoint its location.
What maps are included in the units?
All units include the 50 US States, including Guam, Puerto Rico the US Virgin Islands and Canada.
Do I have to do anything special to enter an address in Canada?
It’s very simple. In the “Address” mode, in the upper right hand corner where is says “Change State”, simply press that key again and it will say “Change Country”. You can then select Canada, select a province in Canada, then street, and number.
Can I buy maps of other countries for my unit?
No, today we do not offer any maps of any other countries or regions. These will be available in the coming months.
Can I buy maps or map updates from other companies and run them on my unit?
No, you must purchase all maps and map updates directly from Amcor for your unit.
Some models have an “On/Off” switch in the back that says: “Battery”. What is this for?
These models have a feature that completely shuts off power to the unit at all times just to preserve that battery charge that was given to the unit during manufacturing. You should simply slide this switch into the “ON” position once and leave it there at all times. There is no need to ever turn this switch ON or OFF again.
What is the square module on the top of the unit on the hinge?
This is the GPS antenna. It should be flipped up during use to get the best satellite reception.
I see a copper screw hole on the antenna, what is that for?
These units also support an “external antenna”. These are supplementary antennas that can be mounted elsewhere in the vehicle for optimum satellite reception. Amcor does not sell these today but they are available from other manufacturers. We can recommend the Delphi Model Number 1200 External GPS Antenna and Cable as one compatible type.
I see the unit supports MP3/Video playback functionality as well as photo viewing. What type of music and video files can I play and what type of images can I view?
Virtually any type on non-Apple (non iTunes) MP3/MP4 file including Divx, Mpeg and wvm video files.
What is the night viewing mode?
The unit will automatically dim during later afternoon early evening to provide a pleasant non-glare screen for night time driving.
I see there is an option called “Coordinate”. What is that?
The unit actually lets you enter a specific longitude and latitude for an intended destination.
Within the Bluetooth option, what is the “Pass Code” that I should I enter on the unit and on my phone?
Always use “1234” as the Pass Code on the unit and on the phone.
What phones and/or other devices are compatible with the Bluetooth interface?
Most Bluetooth enabled phones are compatible with the unit (Models 3600B and 4300B). If the unit does not “see” your phone when you press the “Search For Bluetooth Devices” button, the phone is not compatible. This is a function of the phone and not the unit itself.
Can you connect the device to a computer and update information?
No. Today there are not any updates yet available. However, in the near future, we will have software updates and other items that will be downloadable by connecting the device via USB to your computer.
I reset the date and time on my device but when I turned in back on later, that time was erased and a new time was entered. Is the unit operating correctly?
Yes. The software does temporarily reset the time on the device. However, after about ten minutes of use the time is reset again to the time that you originally reset it to.
I entered an address and the device says that the address doesn’t exist. Is the unit defective?
No. Occasionally, the map data contained in the unit may have some minor errors and/or omissions. There is not a problem with the unit, just some mistakes contained in the data base when it was created. The maps are constantly being updated and improved and future map updates that we will have available will usually correct these errors.
Is there a charge for map updates?
Yes. While we do not have any available today, they will be available soon and there will be a fee for making these updates. This is standard practice in the industry.
How do I obtain a copy of the updates?
We will have various updates posted on our web site from time to time and these can be purchased directly from our web site. They will be shipped to customers on DVD’s or SD cards.
How long does it take to receive the satellite signals?
If you are turning the device on for the first time or you have traveled a long distance with the unit off and then turn it back on again, it may take several minutes for the device to acquire a satellite signal.
Are any of the models “voice activated”?
No. This is called speech recognition and this feature is not currently supported with these devices.
Will there be an AC adapter available in the future?
Yes, AC adapters for all models will be available for purchase on our website in the near future.
Are the devices repairable should something break?
No. If the device is under its one year warranty then the unit will be replaced with another unit if it is truly defective. If not, under warranty, then the units are discarded.
Why won’t the device suction to my windshield?
If there is debris on the suction cup or if the windshield has dew or moisture on it, this may prevent a proper seal. The suction cup should be free of all debris and the windshield should be dry.
Why is the device occasionally losing the satellite signal?
Sometimes if you travel in a large city with tall buildings or you are driving under an overpass or in a heavily wooded area, the signal can be temporarily lost. There is nothing wrong with the unit and it will reacquire a signal as soon as conditions improve.
Where can I buy Amcor GPS devices?
Amcor GPS devices can be procured at Burlington Coat Factory and on many etail outlets including: Tiger GPS, SkyMall, Amazon.com, Beach Camera and other sites.
How can I delete addresses and other data input from the device?
There is an icon labeled "Delete History" or "Delete Entry" on each screen when I bring up previously entered data. Simply press that key and a confirmation dialogue box will appear. Press that key and the data will be deleted. To COMPLETELY delete all information, go to -> NAVIGATE -> SETTINGS -> ADVANCED -> USER DATA MANAGEMENT -> CLEAR DATA.
What is the purpose of the "Follow" icon?
After you enter an address, you can press the "Follow" key and the device will navigate to that destination.
Where do you place the units on the windshield?
You can place the units anywhere you like but they should be placed out of your direction sight of the road (in other words off to the right, perhaps under the rear view mirror).
Can I attach the device to the dash instead of the windshield?
Yes. All you need is a smooth, non-porous surface.
Is there any ongoing fees for using a GPS device?
No, it is free. Unlike satellite radio for example, there are no fees for using GPS devices.
Is it recommended that the unit be plugged in at all times?
You don’t have to but it will improve the long term battery life of the unit.
Is there any programming required after I buy the unit?
No. The unit comes with a standard set of “defaults”. Meaning it is preset to speak English and to give you distances in miles (not meters) for example. All of the settings can be changed at any time.
Is there an option that let’s me select the shortest and fastest route?
By default, the unit will select the shortest and fastest route. There is not separate setting for this.
What phones (and carriers) are compatible with the devices?
Please note, not every phone is comatible with the Bluetooth fuctionaliy of the GPS devices. A full list will be provided shortly of compatible phones.
Where do users have to go to download updated information?
This will all be available at “amcornavigationusa.com”.
What size SD card is required for devices?
Any size SD card is compatible with the devices. The size of the card that may be needed is dependent on the countries stored on the unit and the number of points of interest.
Do I need to register my product?
No, not today.
How can I create my own POI?
Yes. Simply select NAVIGATE -> COCKPIT -> MENU (on bottom left of screen) then choose QUICK tab -> MANAGE POI -> MY POI -> NEW -> Enter POI name. Information can be EDITED or CUSTOMIZED by choosing EDIT option.
Do these units come with DVDs?
The units come with a DVD that's ONLY compatible with all Windows OS (Operating System).
My unit is fully charged, but it still won't come on. Why?
The ON/OFF button located on the side (3900 model) or back (4300 B model)
What is TCM/Traffic? Is it available?
TCM/Traffic provides real time traffic updates. No, this feature is currently unavailable because it requires special licensing.
I am unable to open my DVD that came with device and a manual did not come with my unit (3900 models). How can I retrieve information from the DVD?
To retrieve information from the DVD, simply do the following: START -->RUN --> BROWSE --> on the top of dialog box, look for "LOOK IN" and select MY COMPUTER from the drop down menu. At this point you should be able to see the AMCOR DVD in the DVD-ROM drive. DOUBLE CLICK on the DVD drive and then go to the bottom of the dialog box where it says FILES OF TYPE and select ALL FILES from the drop down menu.
How can I download music, movies, and pictures to my device?
It is recommended that you purchase a separate SD card and download all music, movies, and pictures to disk in order to avoid corrupting the files that came on the GPS flash disk.
I cannot find the stylus pen that came with my GPS 3900. Where is it?
The stylus pen is located at the back of the unit on the bottom left hand corner. The 3 little lines at the bottom is the stylus, simply slide outward.
Does my GPS Unit support Topographical Mapping?
No, the GPS software does offered in your unit does not support Topographical Mapping.