Browse products	Products - Frequently Asked Questions PLM Series Air Conditioners NanoMax Air Conditioners AL Series Air Conditioners Air Purifiers Amcor Duo Ductless Mini-Split Air Conditioners PLM Series Air Conditioners Who do I contact if I have a question about my product? Please review our FAQ's below - if you still have an inquiry, please do not hesitate to contact us at 1 (866) 361-2233. How can I order replacement parts/accessories for my unit? Please click here to shop for replacement parts/accessories. Be sure to have the model number of your unit available - please refer to the back of your unit for the model number. My unit does nothing. What should I do? Ensure that you have power supply and that your outlet works Be sure that the Green Light is on (AFCI Plug) - if not, press the re-start button Is the LCD light flashing? This is an indicator that your internal water tank is full - drain the unit. The air conditioner does not function properly Close any open doors or windows Clean or replace the filters as they may be dirty Ensure that nothing is obstructing the air inlet or outlet Ensure that the temperature that you are selecting is lower than the room temperature - use the temperature control (UP/DOWN) to lower your selection The overheat protection may be activated - wait 3 minutes until the temperature has decreased, then turn the unit on again The unit is noisy The unit may not be standing on an even surface - place on an even surface The remote control does not function Make sure the remote control is aimed at the unit Make sure that the distance between the remote control and the unit is not too far Make sure the batteries are not dead - replace them if necessary Is it necessary to vent the unit? Yes, the air conditioner must be vented properly as indicated in the user's manual in order for the machine to function properly. Please click here to see how the unit needs to be vented. How often should the air conditioner be drained? We recommend that the unit not be drained unless it shuts itself off. If the lights blink and the machine turns off, this is an indication that it needs to be drained. The air conditioner runs more efficiently when the water is constantly circulated. The unit should be drained before moving it or putting it away for storage. Is it possible to connect an additional exhaust hose? We do not recommend extending the exhaust hose beyond the 5-feet, as this may cause the unit to function less efficiently. How do I set up my unit? Please click here to view the instructional video, or click on the set up sheet to download the set up instructions. How can I get a copy of the instruction book (owner's manual) for my unit? Please click here to download your instruction book (owner's manual). I thought my new portable AC did not require draining, as was advertised, but the Owners Manual has a section on how to drain the unit...Why? Any Plasma Series or NanoMax portable AC unit equipped with AutoDrain NanoMist Technology does not require draining of the unit or continuous drain function. The unit only requires draining before you intend to store it at the end of the season, and that is why there is a section of your Owners Manual on draining the unit. The AutoDrain NanoMist Technology™ automatically pumps the excess water up through the unit, and converts the water into a fine NanoMist that floats out your window to the outside. A certain amount of the internal water is also utilized by the unit in an energy saving evaporative cooling technology, that helps your portable AC run more efficiently. Remember, you must connect the AutoDrain NanoMist water pipe and atomizer berfore operating your unit, to enjoy the benefit of the revolutionary auto drain feature. DRAINAGE WATER OUTLET FOR END OF SEASON OR FOR NON-NANOMIST EQUIPPED UNITS Every AC unit is equiped with a drainage water outlet to allow one to empty the unit thoroughly at end of season, or if the unit is not equipped with AutoDrain NanoMist Technology. For units not equipped with AutoDrain NanoMist Technology, a continuous drainage feature utilizing the enclosed drain tube, can easily be connected to the water outlet by taking the following steps: Switch off the unit and remove the plug from the electrical outlet. Remove the Drain Cap and rubber Stopper. Drain if necessary. Connect the Drain Tube on the water outlet. Place the other end in a drain or sump pump. Make sure tube is free from twists and bends. The tube must decline over its entire length. How can I order replacement parts/accessories for my unit? Please click here to shop for replacement parts/accessories. Be sure to have the model number of your unit available - please refer to the back of your unit for the model number. Are portable Air Conditioner's recommended to cool Server Rooms or Sun Rooms? The use of a Portable Air conditioner in a server room or sun room will reduce the cooling efficiency of the unit a significant amount due to the high levels of heat generated in the room; therefore, we do not recommend a portable AC to be used for this purpose. What can be used to cool Server Rooms or Sun Rooms? We suggest to check out our new innovative line of Ductless Split units, where we have a range of 9,000 - 24,000BTU AC units. We strongly advise that you conduct a heat load anaylisis on the room to see if our Ductless Split units are capable sufficient for your need. Do the filters in the unit need to be cleaned? Yes, Be sure to keep the filters clean! It is strongly recommended that one periodically checks and cleans the unit's filters thoroughly. The More often one does this, the better it is for your unit to funtion properly. Air filters that are not checked and cleaned periodically, over time may cause the unit to work less efficiently and possibly overheat over time. Please reference your Owner's Manual on the proper proceedure for this cleaning process. Note: Portable AC's are not designed for use in computer server rooms and sun porches, where direct and concentrated heat, or heat from expansive banks of windows will overwelm the cooling performance of the units. AL Series Air Conditioners Who do I contact if I have a question about my product? Please review our FAQ's below - if you still have an inquiry, please do not hesitate to contact us at 1 (866) 361-2233. How can I order replacement parts/accessories for my unit? Please click here to shop for replacement parts/accessories. Be sure to have the model number of your unit available - please refer to the back of your unit for the model number. Is it necessary to vent the unit? Yes, the air conditioner must be vented properly as indicated in the user's manual in order for the machine to function properly. How often should the air conditioner be drained? We recommend that the unit not be drained unless it shuts itself off. If the lights blink and the machine turns off, this is an indication that it needs to be drained. The air conditioner runs more efficiently when the water is constantly circulated. The unit should be drained before moving it or putting it away for storage. Is it possible to connect an additional exhaust hose? We do not recommend extending the exhaust hose beyond the 5-feet, as this may cause the unit to function less efficiently. How often should the filter be replaced? The filter does not need to be replaced. It can be cleaned with a vacuum. How do I set up my unit? Please click on the set up sheet to download the set up instructions How can I get a copy of the instruction book (owner's manual) for my unit? Please click here to download the instruction book (owner's manual) for your model. Are portable Air Conditioner's recommended to cool Server Rooms or Sun Rooms? The use of a Portable Air conditioner in a server room or sun room will reduce the cooling efficiency of the unit a significant amount due to the high levels of heat generated in the room; therefore, we do not recommend a portable AC to be used for this purpose. What can be used to cool Server Rooms or Sun Rooms? We suggest to check out our new innovative line of Ductless Split units, where we have a range of 9,000 - 24,000BTU AC units. We strongly advise that you conduct a heat load anaylisis on the room to see if our Ductless Split units are capable sufficient for your need. Do the filters in the unit need to be cleaned? Yes, Be sure to keep the filters clean! It is strongly recommended that one periodically checks and cleans the unit's filters thoroughly. The More often one does this, the better it is for your unit to funtion properly. Air filters that are not checked and cleaned periodically, over time may cause the unit to work less efficiently and possibly overheat over time. Please reference your Owner's Manual on the proper proceedure for this cleaning process. Note: Portable AC's are not designed for use in computer server rooms and sun porches, where direct and concentrated heat, or heat from expansive banks of windows will overwelm the cooling performance of the units. Air Purifiers What is the difference between the washable and HEPA filter? The HEPA (High Efficiency Particulate Air) type filter is an advanced filter system with the ability to trap microscopic particles. The filtration efficiency is 99%. The HEPA filter is not washable - it must be replaced. How often should the HEPA filter be changed? This really depends on how much the unit is used and the quality of air in the area where it is used. The filter becomes darker and darker until it is completely black. A HEPA filter usually lasts 2-3 months. How often should the washable filter be washed? It is recommended to clean this filter every 2 weeks. Clean the filter in a solution of warm, soapy water. The filter should be completely dry before it is put back into the machine. Is the electrostatic filter washable? How often should it be washed? Yes, this filter can be washed. It is recommended to wash this filter every 4 weeks. Clean the filter in a solution of warm, soapy water. The filter should be completely dry before it is put back into the machine. What is the ozone level emitted from these machines? The ozone level is 2 times lower than permissible by UL safety standards. Is it safe to use the air purifier near oxygen? The unit can be used in any room where there is an oxygen tank (portable or stationary); it should not be placed inside an oxygen tent. Is it safe to use the unit near a television, computer or VCR? Yes, however, the unit should be placed 2 feet away from any electronic device. NanoMax Who do I contact if I have a question about my product? Please review our FAQ's below - if you still have an inquiry, please do not hesitate to contact us at 1 (866) 361-2233. How can I order replacement parts/accessories for my unit? Please click here to shop for replacement parts/accessories. Be sure to have the model number of your unit available - please refer to the back of your unit for the model number. My unit does nothing. What should I do? Make sure outlet works and the plug is pushed firmly and completely into the outlet. (Green light on plug should be on.) Be sure the unit is switched on. Check to see if the breaker was tripped. If so, reset the breaker. Is the power light flashing and/or water full LED lit? This is an indicator that your internal water tank is full - drain the unit pan. Unsatisfactory performance? The unit should not be in direct sunlight. Open curtains allowing for direct sunlight, may affect cooling capacity. Make sure to close the doors and windows. If there are too many people in the room or there is a heat source present, place an extra air conditioner in the room. Clean or replace the filter if it is dirty. If the air inlet or air outlet is blocked, remove the blockage. If the room temperature is lower than your selected temperature, change the temperature selection and to below the existing room temperature. Unit is making too much noise? Unit may have been placed on uneven surface. Place on an even, solid surface (less vibrations). Does the compressor not work? The overheat protection may be activated. Wait 30 minutes until the temperature has decreased, then turn the unit on again. Remote does not function. What should I do? Replace the batteries according to remote control arrows, and try again to operate the unit. Distance may be too great and the signal is not detected by the control panel. Make sure the remote control is correctly aimed directly at the control panel. Is it possible to connect an additional exhaust hose? We do not recommend extending the exhaust hose beyond the 5-feet, as this may cause the unit to function less efficiently. How do I set up my unit? Please click here to download the set up video. How can I get a copy of the instruction book (owner's manual) for my unit? Please click here to download your instruction book (owner's manual). I thought my new portable AC did not require draining, as was advertised, but the Owners Manual has a section on how to drain the unit...Why? Any Plasma Series or NanoMax portable AC unit equipped with AutoDrain NanoMist Technology does not require draining of the unit or continuous drain function. The unit only requires draining before you intend to store it at the end of the season, and that is why there is a section of your Owners Manual on draining the unit. The AutoDrain NanoMist Technology™ automatically pumps the excess water up through the unit, and converts the water into a fine NanoMist that floats out your window to the outside. A certain amount of the internal water is also utilized by the unit in an energy saving evaporative cooling technology, that helps your portable AC run more efficiently. Remember, you must connect the AutoDrain NanoMist water pipe and atomizer berfore operating your unit, to enjoy the benefit of the revolutionary auto drain feature. DRAINAGE WATER OUTLET FOR END OF SEASON OR FOR NON-NANOMIST EQUIPPED UNITS Every AC unit is equiped with a drainage water outlet to allow one to empty the unit thoroughly at end of season, or if the unit is not equipped with AutoDrain NanoMist Technology. For units not equipped with AutoDrain NanoMist Technology, a continuous drainage feature utilizing the enclosed drain tube, can easily be connected to the water outlet by taking the following steps: Switch off the unit and remove the plug from the electrical outlet. Remove the Drain Cap and rubber Stopper. Drain if necessary. Connect the Drain Tube on the water outlet. Place the other end in a drain or sump pump. Make sure tube is free from twists and bends. The tube must decline over its entire length. Are portable Air Conditioner's recommended to cool Server Rooms or Sun Rooms? The use of a Portable Air conditioner in a server room or sun room will reduce the cooling efficiency of the unit a significant amount due to the high levels of heat generated in the room; therefore, we do not recommend a portable AC to be used for this purpose. What can be used to cool Server Rooms or Sun Rooms? We suggest to check out our new innovative line of Ductless Split units, where we have a range of 9,000 - 24,000BTU AC units. We strongly advise that you conduct a heat load anaylisis on the room to see if our Ductless Split units are capable sufficient for your need. Do the filters in the unit need to be cleaned? Yes, Be sure to keep the filters clean! It is strongly recommended that one periodically checks and cleans the unit's filters thoroughly. The More often one does this, the better it is for your unit to funtion properly. Air filters that are not checked and cleaned periodically, over time may cause the unit to work less efficiently and possibly overheat over time. Please reference your Owner's Manual on the proper proceedure for this cleaning process. Note: Portable AC's are not designed for use in computer server rooms and sun porches, where direct and concentrated heat, or heat from expansive banks of windows will overwelm the cooling performance of the units.
For Duo Ductless Splits Customer Service, call 800-584-6484. For all other Customer Service inquiries, call 866-361-2233.